Help

Shaadiutsav.in is one of the leading and most trusted matrimony websites in India. Making happy marriages happen since 1998.

Shaadiutsav understands the importance of choosing the right partner for marriage, especially in the Indian cultural setup. It believes in providing the most secure and convenient matchmaking experience to all its members by ensuring:

• 100% screening
• Exclusive privacy options
• Photo protection features
• Verification of phone numbers and more information.

Benefits:

•    Create a profile and start receiving interests
•    Search for matches from over 10 lakhs of profiles
•    Send personalised messages and chat with members as per your desired partner preferences
•    Connect with profiles matching your Gunas, mutual interests among other criteria
•    Get priority service with our range of membership packages
•    Chat with unlimited number of users for free post acceptance

All the above benefits can be availed as soon as your profile is created and screened.

Registration is simple & free of cost! Just log on to www.shaadiutsav.in and REGISTER FREE by filling the details in the registration form.

Yes. One can register a profile for ‘Self’ as well as on behalf of Son, Daughter, Sibling or a Relative/Friend.

Yes, you need to enter a valid email address to create a profile. Email address is unique to every Profile and hence cannot be used to create or update another profile.

Yes. You can choose to keep the same Phone number if you have registered profiles for more than one member in the family. However, the number of active profiles you can keep with the same phone number is restricted to two.

Also, we may mark one of the profiles as duplicate if the number is same. If we do so, we keep notifying you about it on home page and also send an Email informing you about it. In such a case, you may need to contact support and provide justification that the two profiles are different to be able to keep both the profiles live. Please note that if a profile is marked duplicate, it will no longer appear in search results until it is marked non-duplicate after your follow up with the support team.

All profiles registered on the site undergo a basic screening of content and photographs, post which it is made visible and searchable on the site. This process may take up to 24 hours.

UPLOAD Photos (DESKTOP)

Uploading the photo is recommended but it's not mandatory. We suggest you to upload the photo by below steps:

• Login to your profile
• Click on Photos available on main page
• Click on photo and select a photo from gallery, camera, Facebook
• Select and upload. The photo will get uploaded and will be made visible to other member within 24 hrs.

Alternatively you can email it to us on photos@jeevansathi.com (Mention your user Id in the mail or mail from the email ID with which you have updated in the profile).

UPLOAD Photos (APP)

Uploading the photo is recommendable but it's not mandatory. We suggest you to upload the photo by below steps:

• Login to your profile
• Click on Photos from highlight bar
• Click on Photo Option, select photo from gallery, Facebook, camera.
• Select and upload. The photo will get uploaded and will be made visible to other member within 24 hrs.

Alternatively you can email it to us on photos@jeevansathi.com (Mention your user Id in the mail or mail from the email ID with which you have updated in the profile).

To update your mobile number, kindly follow below steps:

• Login to your profile
• Click on “Contact” from highlight bar
• Click on Contact number. Make changes and save

Please follow the instructions on the Verification page to verify the phone number. In case of any issues, please call the Customer Support team from your registered phone number at 18004196299 (toll free) or 0120-4393500.

Registration on Shaadiutsav.in is free of cost. Click Here to register now.

Post registration, you may chat with other users free of cost.

If you wish to see contact details, then you will have to upgrade to a paid membership. Click Here to check our membership plans.

We understand the need for privacy on your profile. While we recommend that you opt to show your Phone Number for receiving maximum responses, we have provided Privacy Settings against each of your Number (Mobile, Landline and Alternate Mobile).

Here is how you can change your Privacy Settings:

Mobile Site or Android App

1. Click on the 'three lines' on top left to open the Menu.

2. Scroll down and click on 'Settings' link. On the 'Settings' page, click on 'Privacy Settings'.

3. All the phone numbers you have entered on Shaadiutsav will shown here. Against each phone number, you may opt 'Visible to All' or 'Visible on Acceptance' . If you choose the option 'Visible on Acceptance', only your accepted members will be able to see your Phone Number.

Please note that your phone number will still be visible to accepted members. Make sure that you have the latest version of Android App installed on your phone.

Desktop Site

1. Click your photo present on top right of Desktop site. You will be taken to the Edit Profile page.

2. On the 'Contact Details' section, click on 'Edit'. This will open the 'Contact Details' form.

3. Click on the 'gear' icon present against each phone number you have filled, and select the appropriate privacy setting.

Please note that your phone number will still be visible to accepted members.

iOS App

1. Click on 'Edit Profile' on the menu (present on bottom right)

2. Scroll right till you reach the 'Contact Section'

3. Against each phone number, you will see a 'gear' icon. Click on it and choose the appropriate privacy setting.

Please note that your phone number will still be visible to accepted members.

You may change privacy settings on your profile to 'Visible to members who pass my filters' or 'Not visible to anyone'. We strongly recommend you to NOT select 'Not visible to anyone' unless you want to pause your partner search. And even if you have selected the setting, be sure to change it if you wish to be active in your partner search again.

This is how you may access your profile privacy settings:

Mobile Site / Android App / iOS App

1. Click on 'Three Lines' on top left to open the Menu. Scroll down and click on 'Settings' to open the 'Settings' page.

2. Click on the current setting against 'Profile Visibility'. You will be able to now select the new Setting.

Desktop Site

1. Hover on the thumbnail icon present on top right.

2. Click on 'Profile Visibility'

3. You can now select the appropriate option among the three available settings.

Yes. You can apply Privacy settings on the Phone number, Photograph and Horoscope.

1. Phone number: - Please go to My Profile >Contact Details>Edit section and set desired Privacy option by clicking on the settings icon right against the phone number mentioned
2. Photograph: - You can upload the photos through the link Upload Photos (kindly go through the instructions for uploading photos). Please select the desired 'Photo Privacy' option at the bottom of the page.
3. Horoscope: - Please go to My Profile>Horoscope Details>Edit section and set desired ‘Horoscope Privacy’.

SEARCH (DESKTOP)

We suggest you to use our search option to choose from hundreds of profile. Kindly follow below mention procedure:

· On Homepage, click on SEARCH tab

· For all parameters enter your desired criteria

                For example : Age 25-28

· For selecting a particular city, first select Country and then one can check on CITY option

For Astro (Manglik / Non-Manglik), Education etc. click on “+” to enter your desired search

· Click on SEARCH available at bottom of the page. All the profile with mention criteria will be visible and you can choose accordingly.

For special cases like HIV / physically challenged

We suggest you to use our advanced search option. Kindly follow below mention procedure:

· On Homepage, click on SEARCH tab

· For all parameters enter your desired criteria

                For example: Age 25-28

· For special case search, click on “more options”, and mentioned HIV or physical challenged within keyword option and click on Search.

Search (APP)

We suggest you to use our advanced search option to choose from hundreds of profile. Kindly follow below mention procedure:

• Click on the Search icon (lens symbol) on the top right of the homepage.
• Enter the major search criteria (age/mother tongue/religion/caste/country and click on SEARCH at the bottom.
• Now click on the Refine icon (filter symbol) on the top right of the page which shows profiles.
• Select the option of your choice under the option "Refine results by".

We suggest you to kindly follow below mentioned procedure to edit your Desired Partner Profile:

• Login to your profile
• Click on thumb photo icon available at the top right of the page.
• Select the option ‘Desired Partner Profile’ from drop down menu.
• Click on Edit option wherever you want to make changes and SAVE.
• Also you can set Filter ON by clicking on the button’s wherever you want to strictly get profile based on set criteria.

Yes. You can set ‘Filters’ on your criteria so that only relevant people are able to contact you and hence people not meeting your criteria would be filtered out. ‘Filters’ can be set on the My Desired Partner page itself. All the interests sent by such members would be sent to separate Filtered Interests folder.

Yes. You can subscribe for Match Alerts from the Alert Manager section where system would send the best recommendations for you. Please ensure to check junk/spam folder in your mailbox, in case you are unable to receive such mails in your Inbox.

You can send Interest to people you like. If they accept your interest, you would be able to view their contact details, however, you will need to UPGRADE to Paid membership.

Yes. There is a limit to the number of Interests one can send in a day/week/month/overall, as a Free or a Paid member.

1. As a Free member, one can express interest to 100 (daily/weekly) and 400 members (monthly/overall).
2. As a Paid member, one can express interest to 200 (daily), 400 (weekly) and 800 members (monthly). There is no overall limit (or capping) for sending interests as long as you are a Paid member, however, this is Subject to monthly limits at the discretion of Shaadiutsav.in.
3. Please refer to the Terms of Use(Terms & Conditions) for more information.

Premium membership ( Except Basic Plan ) allows you to view phone numbers/emails of desired profiles but its advised to first initiate contact by sending an interest to the concerned party

By upgrading the profile to Paid membership, you can:-

1. Get Unlimited Phone/Email views of accepted members
2. Boost your profile visibility and appear as Match of the Day 
3. Unlimited voice and video calling
4. Make your contacts visible to others
5. Get Direct contacts or Instant view of phone/email address

Kindly view the UPGRADE section on the profile to view the membership plans and benefits. You may further choose from the multiple methods for payment, with Safe & secure payment gateway for online transactions.

For further assistance, please contact the Helpline number 18004196299 (toll free) or 0120-4393500.

Yes, you can choose from a list of Add-on services that add value to the profile and hence better your visibility and responses on the site. Please click on the UPGRADE section to get more information.

Kindly visit nearest ICICI bank branch in your city and deposit cash in our ICICI bank account. Account details are:

Account no: “003705010255”

Account name: “Shaadiutsav Internet Services”

Branch name: Preet Vihar, New Delhi

Inform us the same via e-mail/ phone mentioning the amount of deposit, branch name, membership subscribed for and the date of deposit. This will take 24 to 48 working hours to activate the services.

Thank you very much for showing interest in Shaadiutsav Services. In order to make a payment through cheque all you need to do is to write a cheque in favor of “Shaadiutsav Internet Services A/c no.003705010255” and drop it in the nearby ICICI drop box.  You need to update the cheque details on website.

In Erishta  your contact details is visible for paid members only and in Eadvantage your contact details is visible for paid and free both the members. Along with this in Eadvantage you get PROFILE BOOST. Through this you get featured at the top of relevant searches, your profile gets sent at the top of daily recommendation to your matching profiles. Get exclusively featured in Match of the day notifications and listing on Home page

In JS Exclusive, our Relationship manager will work on your profile. He will understand your profile and search requirements in detail and then approach the members matching your criteria and share only interested/accepted matches with you once a week. Relationship manager further calls prospects to gauge their interest levels in your profile and if you are also interested then she/he can arrange communication between you and the other prospect and coordinate meetings between both the families.

For pricing details, kindly click on the below link:

https://www.shaadiutsav.in/

Please follow these steps to make payment
Click on Upgrade. You will find this on the Top bar on Desktop and in the menu on mobile channels
Then select plan and duration.
Click on continue.
Then select mode of payment
then select card type at the bottom of payment mode visa or master, then click on "pay now"

In eRishta you can view unlimited contact details of accepted members, view direct contacts of unaccepted members (Limited as per the term of the plan), initiate unlimited voice and video calls.

For pricing details, kindly click on the below link:

Show your contact details to visitors of your profile, view unlimited contact details of accepted members, view direct contacts of unaccepted members (Limited as per the term of the plan), initiate unlimited voice and video calls.

In addition you get PROFILE BOOST, through this you get featured at the top of relevant searches, your profile gets sent at the top of daily recommendation to your matching profiles. Get exclusively featured in Match of the day notifications and listing on Home page post taking the eAdvantage service

For pricing details, kindly click on the below link:

Please open www.shaadiutsav.in and click on LOGIN. Please enter the Email ID as the username and the password. In order to Log out or Sign out, please hover the mouse on the photo thumbnail icon at the top right of the homepage, you will find an option to ‘Sign out’ there.

Resetting the Password is an easy process. Please click on the ‘Forgot Password’ link on the login page and enter your registered email ID/registered mobile number of Shaadiutsav to receive an Email and SMS with the link to reset your password. In case there are multiple profiles with the same mobile number then the system would give the error prompt "There are multiple profiles against this phone number, please enter Email Address of account or contact customer care." In such case you need to enter the email ID only or you can call the customer care at 18004196299 from your registered mobile number.

We suggest you to kindly reset your password by your registered email id. Kindly follow the procedure as mentioned below to create a new password:

· Open the login page.

· Click on the option “forgot password” on the login page.

· Enter your registered Email id or mobile no.

· Click on Send Link

A link will be sent to your registered email id and mobile no. You can open the link and create a new password.

In case you forgot your registered Email address - We suggest you to kindly reset your password by your registered phone number. Kindly follow the procedure as mentioned below to create a new password:

· Open the login page.

· Click on the option “forgot password” on the login page.

· Enter your registered mobile no.

· Click on Send Link

A link will be sent to your registered mobile no. You can open the message where your registered email id is mentioned. You can open the link and create a new password.

1. Create a strong alpha-numeric password and change it frequently as a practice.
2. Never share your Shaadiutsav account information (user id, password) with anyone.
3. Password is case sensitive, hence recheck and enter it correctly in order to avoid inconvenience.
4. In case of any further issues, notify Shaadiutsav customer support team immediately on 18004196299 (Toll Free).

Shaadiutsav.in verifies every user’s mobile number, and also ensures that every user profile undergoes basic screening. While we do our best to identify and delete inappropriate profiles, some users might deliberately enter incorrect information, misrepresent themselves and get their profiles live on site. We help our users discover the best matches but it is in the interests of a user to use their best judgment to assess another person’s genuineness and interest in marriage.

We strongly recommend all our members to beware of the following:

If some members of Shaadiutsav ask you for personal favors like transportation of goods, deposit of funds on their behalf, lend them some money etc.

Interacting with fake/copy sites of Shaadiutsav. Many sites have a similar appearance as Shaadiutsav.in but they are not in any way related or affiliated to Shaadiutsav.in
Representatives from these fake sites may reach out to users to get membership fee.

Unknown callers pretending to call from the Shaadiutsav team asking for your user ids and passwords to login to your account. Please note that Shaadiutsav never asks you for user password information either on phone or in person. You are asked to never share your login details with anyone.

In case you face any of the above stated situations or come across a probable fake profile, immediately notify us on 18004196299 (Toll Free) or complaint@jeevansathi.com

1. Our Customer Support teams are available for detailed assistance over Phone and LiveChat. They can be reached at 18004196299(toll free) or 0120-4393500 between:-
   • 09:00 AM -09:00 PM (all days of the week)
2. You may drop your Feedback / Queries on the website.

You may also write to this team at help@jeevansathi.com

Please try and review your desired partner preference and ensure its not too narrow/restricted

Dear Member,

Thank you for writing to us. To stop mailers/SMS/USSD from Shaadiutsav, kindly follow the below mentioned procedure:

• Login to your profile
• Click on thumb nail photo icon available on top right
• Select “Alert Manager” from drop down menu
• Check all the relevant boxes and put it OFF to stop notifications

ALERT MANAGER (APP)

We suggest you to kindly check the notification setting in your mobile app by:

• Login to your profile
• Click 3 horizontal line at top left side
• Click on setting option from drop down menu

Check the notification ON/OFF. All the notification received are visible under bell icon on top right side of page

Please use Contact filters to avoid interests from people falling under a certain criteria. These interests will land in your filtered interest folder

Gender & Religion cannot be edited on a profile even once. This is so because your existing interactions and matches sent to you and your partner preference will be completely irrelevant. Hence, we request you to delete the current account and create a new one with the correct details.

However, you can edit Date of Birth and Marital Status, but only once. Editing of these details has been restricted to ensure such critical details are not frequently changed by people for misusing the website.

Please note that if there is a signicant change in your age or if your marital status changes from 'Married Earlier' category to 'Never Married' or vice-versa, we will remove all your existing interactions (accepts, initiates etc.). In all other cases, your existing Interests (both incoming and outgoing) and acceptances will be notified about the change in your details.

Moreover, in case you wish to change your Marital Status to 'Divorced' you will need to upload the divorce decree document. This is requiired for the safety of Shaadiutsav members.

The number of responses you get will depend on how active you are on the extent to which your profile is complete. Please try to make sure that yor Profile Completion Score is as close to 100% as possible.

You should aslo make sure that you have filled in the My Desired Partner section appropriately, and the number of Mutual Matches you see based on your 'Desired Partner' setting is at least 500. 

Along with this, send personalized messages to the profiles while sending interest. You can send these messages free of cost and chat with the profiles of your choice.

DPP MATCHES (DESKTOP):

We would like to inform you that system suggests the Daily Recommendations basis the desired criteria mentioned and the initiations/acceptances behavior followed. However, if you want system to suggest the matches only as per the desired criteria selected then would suggest you to follow the below mentioned procedure: 

You need to login to your profile and then click to photo thumbnail icon available at the top right of the page. Then go to “Desired Partner Profile” and kindly uncheck the radio button just besides the option “I also want to receive matches based on the history of my interests and acceptances”. 

DPP MATCHES (MOBILE APP):

1) Kindly click on "Basic"

2) Swipe toward right then "Desired partner"

3) Uncheck "Also send me matches outside my desired partner profile" 

Also, you can search profiles according to your desire criteria, while using the Shaadiutsav App.

Kindly follow the below mentioned instructions for the same:

1. Click on the Search icon (lens symbol) on the top right of the homepage.

2. Enter the major search criteria (age/mother tongue/religion/caste/country and click on SEARCH at the bottom.

3. Now click on the Refine icon (filter symbol) on the top right of the page which shows profiles.

4. Select the option of your choice under the option "Refine results by”.

You can take these steps to get better response to the interests you send:

While finding a profile of your liking, you should also check their own Desired Partner preference. You will find this on their detailed profile page under “Looking for“. System will show in detail, the criteria where preferences match or not. You are suggested to send interests to people with matched criteria for a better response.

Apart from this, you should ensure that you added your photos, written about yourself and your family and that your profile is close to 100% complete. Profiles having more information tend to get better responses.

Yes. While sending interest to people you like, you should also check their last online status. People who are recently online and understandably more active, are expected to give quicker responses.

Match alerts are system recommendations sent to you on the basis of your Desired Partner preference and also on the history of your interests & acceptances. You may check these profiles and see if they are of interest to you and hence can contact the members accordingly. You may also choose whether you want them to be sent strictly based on your ‘Desired Partner Preferences’, or based on ‘history of your interests & acceptances’ from the PC website only. The option will be available to you at the top of the page

You can set ‘Filters’ on your criteria so that only relevant people are able to contact you and hence people not meeting your criteria would be filtered out. ‘Filters’ can be set on the My Desired Partner page itself. Even if someone not meeting your criteria sends you an interest, all such interests would be sent to separate ‘Filtered Interests’ folder. You may review and accept such profiles at your discretion. Please note that “Filter ON” would mean that the Filters have been set & activated, whereas “Filter OFF” would indicate they are not set by you yet.

Kindly check at your end if you have ended up creating Duplicate (more than one) profiles for yourself. Please note that Duplicate profile creation for any reason is not allowed on the site and system will automatically remove multiple profiles and hence keep only one profile in search.

You should immediately delete such duplicate profiles at your end to have this fixed. In case you need help on this, please call the Helpline number 18004196299 (toll free in India) or 0120-4393500. Alternatively, please write to us at help@jeevansathi.com

Yes. You can go to Privacy Settings and set privacy on who all can visit your Profile in the search lists. You should go for the recommended settings where maximum number of people can view your profile.

Profile content and photographs added on the profile undergo a process of Screening first. This make take up to a maximum of 24 hours duration. Please wait for the same to be screened and made live on the site. You may then expect people to see it and respond to you.

While upgrading your profile to Paid membership, you may choose from our select range of ad-on services. These are mean to add value to your profile and hence improve your partner search and responses from people.

At Shaadiutsav.in, we provide the below mentioned Add-on service:-

1. Astro Compatibility - Get detailed Kundli matching reports with profiles you like. You can also view sample compatibility reports as a free member on the website. This would be of great value if Horoscope match is of high importance to you.
2. Astrologer Consultation - Consult expert astrologers on a one-to-one call for any queries related to love, marriage, career, family and health.
3. Premium Janampatri - Get a detailed Kundli analysis based on your birth chart including current planetary positions, dashas & their relevance in life, favourable timelines, personality report, numerology report, sadhesati analysis and manglik dosh analysis.

No. One profile can only be created and used for one person. In case you have found your match, please delete the profile and create a fresh profile with a different email address.

You may have found your match and may wish to delete your profile. Deleting your profile is very simple! Just follow these steps:

Mobile Site / Android App / iOS App

1. Click on the 'three lines' to open the Menu. Scroll down and click on 'Settings'.

2. On the Settings Page, click on 'Delete Profile'. You will be prompted to select reason for deletion.

3. After specifying reason for deletion, you will be asked to enter your password. This is necessary to prevent unauthorized deletion of your profile. In case you have forgetten your password, you may also delete your profile using a one time password (OTP) which will be sent on your Registered Mobile Number.

4. If you have found your match on Shaadiutsav, you will receive an option to update your Success Story.

5. You will be shown a confirmation screen to reconfirm that you wish to delete your profile. Please note that all information on your profile will henceforth be deleted and cannot be retrieved. Moreover, your active paid memberships cannot be reactivated later.

Desktop Site

1. Hover on your profile thumbnail pic present on top right. You will see the option 'Delete Profile'.

2. Rest of the steps are similar to be mobile site / apps.

We understand that you may want to pause your partner search for some time, while not deleting your profile. For this, you can use the 'Hide Profile' option. But please be sure to Unhide your profile if you wish to be active again.

If you hide your profile, you will not be shown in new Searches, Daily Recommendations. You will continue to be shown under 'Interests', 'Acceptances' lists, but your prospects will not be able to communicate with you.

Here is how you can hide or unhide your profile:

Mobile Site / Android App / iOS App

1. Click on the 'three lines' present on top left to open the menu. Scroll down and click on 'Settings' to open the Settings page.

2. On the Settings page, click on 'Hide Profile' and select the duration. In case your profile is currently hidden, you will be shown an option to 'Unhide Profile'.

Desktop Site

1. Hover on your profile thumbnail pic present on top right. Click on 'Hide / Delete Profile'.

2. The option to Hide/Unhide Profile is present on the left side of the page.

We work on the database of profiles registered on Jeevanathi.com. Also we have the largest pool of users who are verified by their Aadhar IDs. The database is the same for everybody but we specialise in picking out the best profiles according to your preferences

We now take you a step closer to your ‘Shaadiutsav’ with this new feature - Video Profile. All you have to do is shoot a minute-long video in the comfort of your surroundings and send it to us via WhatsApp on +91-7428190197

A video adds credibility to your profile and gives your partner a reflection of the ‘person’ you are. Simply grab your phone, or find someone to hold it steady and start shooting.

Express yourself and be found

Add video in your profile. 

Benefits:

• Video Profile will be featured on Shaadiutsav
• Increase serious responses
• Adds credibility to your profile
• Gives you the opportunity to speak about yourself and your expectation from marriage and life partner

The purpose of the video profile is to capture the essence of your personality, so do not worry if the video looks amateurish. However, you can take care of a few points to ensure that the video turns out to be decently crisp and clear. You can

• Shoot in bright light 
• Shoot at a silent place/ room, without disturbance 
• Ask someone to hold the camera
• Keep the camera horizontal while shooting with mobile phone 
• Dress well, be comfortable
• Include family/friends, speak in your mother tongue. 

So, don’t forget to hit the ‘Record’ button and save the video, and you are good to go!

We do understand, it may seem a little daunting to express yourself in a video. But, we are here to assist you at every step of the process. It is important for you to be most comfortable, so, below are some points that you can cover in your videos:

1. About Yourself  

• Your name and age 
• Type of person you are 
• Assets you own  
• Anything else you would like to talk about

2. Education  

• Your qualification 
• College 
• Aspirations 

3. Career  

• Brief about your profession 
• Duration of work  
• Company  
• Type of work profile 

4. Family 

• Members of your family 
• Native place 
• Parents’ profession 
• Place of stay

5. Future Plans 

• What you want to do in life 
• Change of location 
• The profession you are planning to join 

6. Hobbies & Interests  

• Things you enjoy doing in your free time 
• Your passion 
• Interests you follow 

7. Horoscope 

• Your birth time and place
• Belief in horoscope
• Anything specific you want to highlight

8. Partner Preference 

• What you are looking for in your life partner
• Qualities you want in your soulmate
• Type of married life you want

We firmly believe that every human being is unique in his/her own way, hence just ‘Be Yourself’

Shaadiutsav Match Hour is an ONLINE CHAT event which is organised for a particular community/region/location.All members of a particular community would be online at the same time during the event.
1. Any member (FREE / PAID) based on acceptances can take the benefit of this event. One can initiate interest to profiles you like and maximise your acceptances much before the event.
2. It is only Available on Mobile Apps (Android / IOS) & Desktop
3. Both the members should belong to the same community/region/location. For e.g.: if the Match Hour is for Marathi Community then both the members belong to Marathi Community
Before the event a mailer is sent from Shaadiutsav Team to join the event. Kindly click on"Register Now"in the mailer to join the event. On the day of the event, login to your application and click on the Match Hour icon available on the homepage to join.
Note: Video chat option is not available on desktop

In order to chat with members during the event, join by logging in to your profile and clicking on “JOIN NOW” available on the homepage of the application. Select the member from the listing to start chatting with the member. A maximum of 15 messages can be sent to unaccepted members to ensure best user experience.

In order to video chat with the members, go to your acceptance list and click on the video chat icon available on top right of the profile page of the particular member with whom you want to chat.

To start a Video chat with another member, please ensure that the member is in your accepted list. Once the member is there in the accepted list then click on the video call button available on top right corner of the profile page of the particular member. Also please note you will ONLY be able to video chat with accepted members matching the event condition.

There are different events organized for a particular community/region/location. A mail is sent from the Shaadiutsav Team before the event. The mail contains all the details about the event including the timing. If you have received a similar mail from Shaadiutsav team, then kindly login to your profile through the application to check the time and date of the Match Hour. You will also see a countdown on home page before the event starts.

Match Hour is available for the current city mentioned in the profile. For Eg: If there is a Match Hour for Delhi/NCR members then all the members who have mentioned Delhi/NCR in their profile will be able to join the Match Hour. Members who live in a different city however have Delhi/NCR as their Native Place will not be able to join.

Online matches during the Match Hour is a result of people who have joined the Match Hour and who match your desired partner preference. In case you have a very restricted criteria then the probability of less matches during the Match Hour will increase. Please broaden your partner preference. Kindly be active on the profile before the Match Hour. Send interest to profiles of your criteria and respond to the interest received on your profile.

Free passes allow Free members to avail full benefits (initiating chat messages, voice and video calls) similar to Paid members during Match Hour events. Without the free pass, the free user can still login to the event and find matches in your community but would not have full benefits for free. A Free user can avail their free pass if they are one of the first few users to join the event. Every free user will however be able to avail only one free pass. After that, the free users need to buy a membership plan to avail full Match Hour benefits.

Match Hour is a FREE ONLINE event available for a particular community/region available on Mobile Apps (Android/IOS) & Desktop. All members can join the event. There are no hidden charges to join the event. However, only paid members and free members who avail the free pass will be able to enjoy full benefits (initiating chat, voice and video calls). Other free members can indeed join the event and find thousands of matches online but will need to purchase a membership plan to avail full Match Hour benefits.

Yes Chat is Free Now for ALL users on Shaadiutsav. You can now Chat with unlimited number of profiles.

You can send a message to other user while sending an EOI. After that you can send 2 more messages. Post getting an Acceptance you can send unlimited messages to other profile.

No, if the other user has declined your Interest (EOI) you cannot Chat with that user.

No, you can Chat with unlimited number of profiles post getting an Acceptance from other users.

Yes, but the message along with interest will land in Filtered inbox.